FAQ

Q. Which countries have you exported?

ASIA: Iraq, UAE, Turkey, Thailand, Malaysia, Indonesia, Vietnam, Bangladesh, Kuwait, Lebanon

EUROPE: Russia, Kazakhstan, Greece, Norway, Ireland

OCEANIA: Australia, Fiji, Kiribati, New Caledonia

AMERICAS: Canada, Jamaica, Brazil, Peru, Chile,

AFRICA: Angola, South Africa, Kenya, Tanzania, Zambia, Sudan, South Sudan, Egypt, Algeri, Nigeria

Q: How can I get a quotation?
A: A complete quotation based on the details as follows in your inquiry:
1. Part No. 2.Engine model 3.Machinery model 4. Description and size

Picture. 6.. Quantity 6. Other requirements, such as Packing, Shipping and so on.

Q: 4. When can you deliver after sending deposit?
It depends on your order quantity, if we have stock then need about 3~10 working days get it ready, if no stock we will start to produce when the deposite received. Usually it takes 15-60 days for different items.

Q: How do you pack the goods?
We have 20 years experience on export, finished products will be carefully handled by three steps:
1: Wrapped with packing paper or plastic bag;
2: HKT / FUP box or neutral box;
3: Put in an appropriate carton box or wooden boxes and be fixed firmly.

Q: How can I know the status of my order?
We will keep you udpate the process of the preparation, to ensure all issues are resolved prior to the delivery.products pictures can be provided if required. We shall send out the goods immediately after confirmation and you will get the tracking information right away

Q: How to guarantee your service?

A. Strict inspection during production

B. Strictly check the products before shipment to ensure our packaging in good condition

C. Track and receive feedback from customer regularly

Q: What will you do for quality complaint ?

A. We will respond to customer within 24 hours.

B. Our QC will retest the same stock item, if confirmed it is quality problem, we will make corresponding compensation

GUANGZHOU C.Y MACHINERY PARTS COMPANY is founded in 1999, it is a subsidiary of Suier Group. the company is specializing in import and export of engineering mechanical spare parts as well as wholesale of domestic market. Especially for excavator engine spare parts and HANDOK hydraulic parts. and establish our own brand HKT & FUP series..

We have big inventory include long block assembly, liner kit, engine bearing, oil pump, con rod, crankshaft, camshaft, cylinder block, cylinder head, full gasket kit, turbocharge, cam rocker shaft, cam rocker, cam rocker seat, engine valve ,cylinder head bolt, etc ,which is suitable for many brand excavator such as for Komatsu, , Mitsubishi, Isuzu, Daewoo, Cummins, Hino, Nissan, Yanmar, , Deutz, Kubota etc.

As the general agent of the world-famous HANDOK Hydraulic Parts in China, our company has nearly 200 models of hydraulic pumps, swing motors, travel motors and more than 4,000 kinds of spare parts matched for Kawasaki, Hitachi, Komatsu, Carterpillar, Toshiba, Eaton, Linde, Rexroth, UCHIDA, NACHI, JEIL etc. And nearly 100 types of regulators such as for Kawasaki, Hitachi, and Carterpillar